The future of online ticketing: predictions and prospects

Last modification : 05/13/2024 04:07 PM

Introduction to Online Ticketing

The rise of the digital age has transformed many aspects of our daily lives, and ticket selling is no exception. Ticketing, through ticketing software tools or platforms, has revolutionised how event organisers sell their tickets and how participants purchase them. With just a few clicks, participants can, through secure payment, obtain a ticket for your favourite concert, a movie session, or a football match.

Ticketing software has become a key ticketing solution for event organisers of all sizes. They offer a platform to efficiently manage registrations, pre-sale of tickets and the registration process. With online ticketing, you can even send automatic emails to participants to confirm their registration or to inform them of any potential changes to the project.

For participants, ticketing offers unprecedented convenience and efficiency. No need to queue for hours to buy a ticket; with online ticketing, you can get your ticket at any time and anywhere, as long as you have an internet connection. Moreover, these ticketing software allow users to check data like real-time seat availability, choose from a variety of price options, and benefit from flexible payment methods.

In summary, online ticketing is an innovation that has simplified and optimised the process of selling and buying tickets for various events. It has become an indispensable tool for event organisers and a convenient way for participants to get their tickets.

Basics of Online Ticketing

In the digital age, buying a ticket for a concert, a show, or a football match requires nothing more than a simple click thanks to connected ticketing. This has completely revolutionised the way we buy and sell tickets for various events. With the evolution of the internet and digital technologies, it offers a turnkey platform where consumers can buy tickets for trainings, concerts and other types of shows easily, quickly, and securely.

With its advanced features, ticketing can now manage, via a dashboard, the entire purchase process, from reservation to ticket validation via a QR code or barcode. The ticketing software not only allows the selling of seats, but also offers a range of additional features such as registration and seat management, integration with social networks, support in French, and many more.

Advantages of Online Ticketing

Beyond convenience, ticketing offers many advantages beyond features. It allows access to a variety of seats and each tariff type, with flexible payment options. In addition, it gives the possibility to check seat availability in real time with a dashboard, which is a major demand on the current market.

Thanks to its intuitive interface and simple checkboxes, online ticketing facilitates self-service ticket purchasing. This means that you can choose your seats, confirm your reservation after payment, and receive your tickets, all from the comfort of your home. Thus, ticketing has established itself as an essential ticketing solution to meet the evolving needs and expectations of consumers in terms of ticket purchasing.

Recent Evolution of Online Ticketing

The recent evolution of ticketing is marked by innovation and the continuous improvement of services to meet market demands. The ticketing solution has integrated new features such as numbered seating, thus facilitating reservations for concerts, shows, and exhibitions. Users can choose their exact seat with a few clicks, adding a more personalised aspect to their experience.

Furthermore, connected ticketing has adapted to market demands by offering an integrated payment solution, thereby simplifying the purchase process. Users can make secure payments directly on the platform, thus reducing the time required to purchase a ticket. Moreover, many ticketing services now offer variable tariffs, allowing users to choose an option suited to their budget.

In the interest of making booking even simpler and faster, more than one online ticketing website has integrated checkboxes and self-service options. These allow users to quickly select their preferences, thereby increasing the efficiency of booking tickets online.

Impact of Technology on Online Ticketing

Technology has had a significant impact on ticketing, introducing innovative tools and solutions to optimise seat selling. Technologies like artificial intelligence (AI), machine learning, and blockchain have played a major role in the evolution of this field.

Artificial intelligence and machine learning have opened new possibilities in terms of personalising the user experience. Ticketing software uses these technologies to analyse user data and predict their behaviour, allowing event organisers to offer personalised tickets based on individual preferences.

Furthermore, AI assists in simplifying the registration process by using algorithms to recognise user data and automatically fill required fields. This technology also facilitates the registration process on the event day by quickly identifying participants and reducing queues.

Case Study: COVID-19 and Online Ticketing

The COVID-19 pandemic has had a significant impact on the ticketing industry, highlighting the importance of connected ticketing. With the imposition of social distancing restrictions, many events, including concerts, shows, and even sporting matches, had to pivot to virtual platforms. This reinforced the need for an efficient and reliable ticketing solution.

When social distancing was put in place, purchasing tickets online became the norm. With a few clicks, audiences could reserve their spot for virtual events from the comfort of their homes. Event organisers also turned to online ticketing to manage registrations and payments, thereby simplifying the process and ensuring a smooth flow.

Ticketing also allowed the electronic ticket (e-ticket) to be sent directly to the participants' email. This type of ticket requires no physical contact, making it a safe and convenient option in these pandemic times. Moreover, organisers can easily send updates and event information via email, thus ensuring that the audience stays informed.

The ticketing tool was also crucial for the success of a virtual event. For example, thanks to connected ticketing, organisers were able to offer multiple views during virtual concerts, thus allowing the audience to choose their preferred viewpoint. Additionally, ticketing platforms have adapted their services to meet changing needs, such as setting up virtual demos and providing robust customer service to assist users.

Predictions for the Future of Online Ticketing

The future of ticketing appears promising, with emerging trends promising to make the selling and buying of tickets even simpler and more efficient.

Increased Personalisation

Thanks to artificial intelligence and machine learning, ticketing software will be able to offer an even more personalised ticket buying experience. The tools will be able to predict user preferences, proposing events and offers that match their tastes and interests.

Increased Use of Blockchain Technology

Blockchain will continue to play a significant role in connected ticketing, offering greater transparency and securing ticket transactions. It could also facilitate the process of ticket resale, creating an immutable record of each transaction.

Integration of Virtual Reality

With the evolution of virtual reality technology, it's possible that we may start to see tickets for virtual reality event experiences. These experiences could allow participants to 'attend' a concert, art exhibition, or sports event from the comfort of their home.

Mobile Ticketing

Ticket purchases via smartphones will continue to increase. The ticketing solution strives to make its platforms as mobile as possible, offering optimised apps for a variety of devices.

Improved Customer Service

As competition in the online ticketing market intensifies, customer service will become an increasingly important factor in standing out. Ticketing platforms will implement more responsive and efficient support services to quickly respond to user queries and issues.

All-in-One Ticketing Solutions

Ticketing platforms will become all-in-one solutions, offering not only ticket selling features, a dashboard for ticket sales, but also other services such as event management, marketing, and reporting.

In summary, the future of connected ticketing looks bright. Technological innovations will continue to transform this field, making the buying and selling of tickets simpler, safer, and more convenient. You can still get a demo type on most software.

The Importance of Artificial Intelligence

Artificial intelligence (AI) is already a driving force in many fields, and its impact on ticketing is no exception. Advances in AI could transform the way tickets are sold and bought, making the process smoother, more personalised, and more efficient.

One aspect of AI that could be exploited in online ticketing is machine learning. This could be used to analyse buying habits and consumer preferences, in order to offer personalised recommendations. Do you like rock concerts and usually buy tickets for a Friday night event? AI could recognise these trends and propose tickets for rock concerts taking place on Friday nights.

Similarly, AI could transform the way seats are selected when buying tickets. Rather than manually choosing a seat on a plan, consumers could input their preferences (e.g., being close to the stage, having more legroom, being away from exits) and AI could then suggest the best seats that match these criteria. This could not only make the ticket buying process more user-friendly but also increase customer satisfaction.

The Trend Towards Dematerialisation

Dematerialisation is already an integral part of our daily lives, and the field of ticketing is no exception. Increasingly, traditional tickets, printed on paper, are being replaced by digital tickets, which are more convenient, more secure, and more environmentally friendly.

Dematerialised ticketing, or e-ticketing, offers several advantages. On the one hand, it is convenient for the buyer. Electronic tickets can be purchased online at any time and from anywhere, thus eliminating the need to travel to purchase or pick up tickets. Once purchased, tickets are typically sent via email or available via an app, which facilitates their data management and reduces the risk of losing them.

Furthermore, electronic tickets can be presented directly from a mobile phone, meaning there's no need to print anything. This is not only convenient but also more environmentally friendly, as it reduces paper waste.

For event organisers, dematerialised ticketing also offers significant advantages. Ticketing software solutions allow for easier management of ticket sales, from event registration to participant entry. They offer real-time tracking tools that allow organisers to track the number of tickets sold, revenues generated, and much more.

Dematerialisation can also enhance the security of data and physical or online events. Digital tickets can be equipped with unique barcodes or QR codes that are scanned at entry, which helps prevent fraud and ensure that only holders of valid tickets can enter.

In sum, the dematerialisation of tickets is a trend that is likely to continue and strengthen in the future. With technological advances and the increase in the adoption of online ticketing, it is likely that digital tickets will become the norm for most, if not all, types of events.

Implications for the Entertainment Industry

This shift towards a dematerialised ticketing system, without the need for various trainings, could mark a major turning point in the entertainment industry. To remain competitive and adapt to new consumer habits, producers and event organisers must reconsider how they sell and distribute their tickets.

First and foremost, the emphasis is on simplicity and ease of use. Consumers expect ticketing solutions that are simple, intuitive, and offer a flawless online purchasing experience. This means that organisers need to invest in robust ticketing platforms, equipped with user-friendly features such as numbered seating, online support, secure payment, and self-service.

Next, with the rise of AI and data, event organisers can now personalise their customers' experience like never before. For example, they can use data collected during ticket sales to understand their customers' preferences and offer them personalised deals. This can help to increase customer engagement and boost ticket sales.

Additionally, the entertainment industry must leverage the benefits of social media and digital marketing. Social networks can be a powerful way to promote events and sell tickets. Organisers can share information about events, offer special deals, and interact directly with their audience.

Lastly, training and skill development will be essential to navigate this new environment. Event organisers and employees will need to familiarise themselves with new technologies and learn how to effectively use online ticketing tools. They will also need to learn how to analyse and utilise data to improve their offerings and service.

In sum, the evolution of ticketing has profound implications for the entertainment industry. But with the right tools and an open attitude to change, these challenges can be turned into opportunities.

Implications for Consumers

The digital transformation of ticketing has greatly improved the purchasing experience for consumers. They now benefit from increased convenience and flexibility, making ticket purchasing for events of all sizes more accessible and enjoyable.

Thanks to the dematerialisation of tickets, the risks of losing or forgetting tickets have become virtually nonexistent. Consumers can now securely store their tickets on their digital devices, making them accessible at any time and anywhere. Ticketing apps and software also allow for sharing tickets with friends or family members, adding an extra layer of convenience.

Moreover, online ticketing offers consumers greater flexibility. They can choose exactly where they want to sit, how many tickets they want to purchase, and even personalise their experience based on their specific preferences and needs. The ability to reserve tickets in advance, purchase them on presale, and register for events via an online platform greatly simplifies the process.

Technological innovation also allows consumers to have better visibility on available events. Ticketing websites and apps can recommend events based on users' preferences, past events they attended, or popular trends. This facilitates the discovery of new events and enables consumers to plan their outings with greater ease.

Finally, the online ticketing tool allows consumers to make their purchases confidently. Ticketing platforms often offer a refund guarantee and protections against fraud. Moreover, payment is typically secure and can be made in a few clicks, making ticket purchasing even more straightforward.

In summary, the implications for consumers are numerous and positive. Online ticketing has not only made ticket purchasing more convenient but also allowed consumers to personalise their experience and discover new events.

Prospects for Online Ticketing

The future of the ticketing tool promises to be rich in innovations and opportunities. With the evolution of technologies and the growing adoption of digital by the public, the prospects are numerous.

Firstly, numbered seating could become a standard feature in online ticketing. This would allow spectators to choose precisely their seat when purchasing their ticket, thus improving their overall experience. Innovative ticketing solutions might even offer 3D views of the venue, allowing customers to visualise their seat before proceeding with the purchase.

Next, the management of online payments should continue to simplify and secure. With the development of new payment methods and the improvement of security protocols, online transactions will become increasingly smooth and safe. The use of self-service could also become widespread, with consumers becoming more comfortable with managing their purchases and reservations autonomously.

The demand for accurate and up-to-date spectator data should also increase. Event organisers will seek to better understand their audience to improve their offerings and personalise their communication. This could result in improved analytical features in ticketing software.

Moreover, training in the use of ticketing tools should become increasingly accessible, particularly with the emergence of online tutorials, webinars, and self-learning resources. This will allow a wider audience to benefit from the advantages of online ticketing.

Finally, the French market, like Paris, as well as other international markets, should continue to digitise. Online ticketing could thus become the main channel for ticket distribution for all sorts of events, whether they be concerts, shows, conferences, or exhibitions.

In conclusion, the future of ticketing looks promising. Between improving the user experience, optimising payment processes, leveraging data, and increased accessibility to training, the prospects are numerous and exciting.

Challenges to Overcome

Despite the huge potential that online ticketing offers, significant challenges still exist. Cybersecurity is arguably the biggest of these challenges. Protecting consumers' personal and financial information is an absolute priority in the online ticket sales sector.

Ticketing software must constantly update and evolve to face new threats. They must also ensure compliance with various data protection regulations, such as the GDPR in Europe. Ticketing solutions play a crucial role in this challenge by offering secure and reliable systems.

Next, accessibility is another major challenge. As more and more people use digital for their transactions, it is important that online ticketing is easily accessible to everyone, regardless of their technology skills. This means that tools need to be simple and intuitive, and that assistance and support options should be readily available.

In addition, personalising the user experience is another challenge to overcome. With the evolution of artificial intelligence and big data, consumers increasingly expect a tailored experience. Therefore, ticketing software will need to be able to offer personalised recommendations, based on each user's habits and preferences.

Finally, the challenge of scalability is also present. As some events can attract thousands or even millions of people, the ticketing system must be capable of handling a large quantity of sold tickets and registrations, without faltering.

Despite these challenges, the future of ticketing looks promising. With the advancement of technology and the evolution of consumer habits, it is certain that this sector will continue to innovate and develop to meet market needs.

Impact on Various Industries

Sporting Events

Online ticketing has the potential to significantly widen access to large-scale sporting events, thus fostering increased fan participation. Selling tickets online for football matches, basketball games, tennis events or other sporting events has simplified the purchasing process and made the experience more user-friendly for supporters.

In terms of logistics, a suitable ticketing software allows for efficient registration management, quick determination of event size, and real-time tracking of ticket sales. This results in optimised organisation and guaranteed success for the sporting event.

Furthermore, ticketing platforms can offer additional features such as numbered seating, thus giving participants the option to choose their seats according to their preferences. This can be particularly useful for large-scale sporting events, where the view and position in the stadium can greatly influence spectators' experiences.

In addition, online tickets, often presented as e-tickets with a QR code, minimise the risks of losing or forgetting tickets. They can also be easily shared or transferred if necessary, offering additional flexibility to supporters.

Lastly, the integration of ticketing with social media and other digital platforms allows for maximising event visibility, reaching a broader audience, and increasing the chances of ticket sales. Organisers can also leverage these platforms to communicate updates or important information to participants, thus ensuring effective and real-time communication.

Thus, online ticketing can play a decisive role in the success of sporting events, improving fan experience and optimising event organisation.

Concerts and Festivals

Online ticketing has a significant impact in the field of music, particularly for concerts and festivals. By simplifying the ticket purchasing process and making access to these events easier, it contributes to significantly improving the fan experience.

Firstly, ticketing helps eliminate the long queues often associated with buying tickets for popular concerts and festivals. Through the use of online tools and dedicated ticketing software, fans can buy their tickets directly from the comfort of their home, at any time, thus avoiding the stress and frustration of queues.

Furthermore, an efficient ticketing solution allows event organisers to easily manage registrations, track the number of tickets sold in real-time, and adjust their planning according to the expected number of participants. This real-time visibility on ticket sales can be a major advantage for the success of the event.

Next, the use of electronic tickets or e-tickets, usually with a QR code, promotes a smoother experience when entering the event. These e-tickets can be presented directly from a smartphone, thus avoiding the risk of losing or forgetting physical tickets.

Moreover, ticketing can allow for greater inclusivity. With the possibility to buy tickets online from anywhere in the world, music fans who are unable to physically go to ticket sales points now have the same chance to attend their favourite events.

In addition, online ticketing also offers the possibility to implement a dynamic pricing system, which allows event organisers to modulate prices based on demand, time of purchase, or section of the venue.


The future of ticketing is promising and exciting. With the rise of emerging technologies and developing trends, like artificial intelligence and dematerialisation, the ticket purchasing process is becoming increasingly easy and convenient.

Furthermore, with the growing importance of cybersecurity, ticketing solutions are constantly striving to improve their security measures to ensure the protection of consumers' personal and financial data.

The advent of ticketing has also opened the door to a variety of sales models, offering event organisers greater flexibility to meet public demand. From booking numbered seats to selling "self-service" or turnkey tickets, the choice is vast.

Finally, accessibility is another major strength of online ticketing. Whether it's buying tickets from the comfort of one's home or the possibility to purchase tickets in another language, like French, ticketing democratises access to events.

Online ticketing is transforming the way we attend events and it is clear that this transformation is far from over. The possibilities are endless and it's safe to say that the future of ticketing holds many more surprises and innovations.

Frequently Asked Questions (FAQs)

What are the predictions for the future of online ticketing?

Increased use of artificial intelligence in ticketing is predicted to provide more personalised and efficient experiences. For instance, AI could be used to recommend events based on users' past preferences and habits. Furthermore, the trend towards dematerialisation of tickets is expected to continue, with a transition towards digital tickets that are easier to manage and more environmentally friendly. Finally, as online transactions become increasingly common, greater awareness of cybersecurity challenges will be essential to ensure the protection of users' personal and financial information.

How does online ticketing impact different industries such as sports and music?

In the sports field, ticketing has completely transformed access to major events. It has increased the reach and participation of fans by providing an accessible and efficient ticket selling solution. The registration process, ticket management, and participant tracking are greatly facilitated, thus improving the overall experience for both organisers and spectators. Moreover, thanks to these online tools, fans can now purchase tickets from anywhere, including from the comfort of their own home or on the go.

In the music industry, online ticketing has significantly reduced queues when selling tickets. The fans' experience is greatly enhanced, as booking tickets can be done with a few clicks. This democratisation of ticket access also makes events more inclusive, allowing a wider audience to attend concerts or festivals. Additionally, the possibility to offer online performance demos and adjust sales prices based on demand and supply brings increased flexibility to the industry.

Finally, it should be noted that the effective deployment of a ticketing solution requires careful setup and regular monitoring. It is a powerful tool that, when used well, can positively transform the functioning of the sports and music industries.


Zoé Larhant

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